Contact Us

Serving the Anchorage and Matauska-Susitna Communities

Mailing Address

Trinion Quality Care Services, Inc.
3700 Woodland Drive, Suite 500
Anchorage, AK 99517

Office Hours

Monday thru Friday 8:00 am - 5:00 pm (closed for lunch from 12 noon to 1 pm daily)

Phone: 907-644-6050
Fax: 907-644-4438
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Please call us at 907-644-6050 for a FREE assessment in your home and to develop an individualized care plan.

Here are Trinion’s Privacy Practices

Our Responsibilities   Your Rights   Your Information

• We are required by law to maintain the privacy and security of your protected health information.
• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change   your mind at any time. Let us know in writing if you change your mind. For more information, see:

At Trinion Quality Care Services, Inc., we respect the privacy of your protected health information and will maintain its confidentiality in a responsible and professional manner.  Protected health information includes any information regarding your healthcare that can identify you as the recipient of the healthcare services.  We are required by law to provide you with this notice and abide by its terms.
This notice explains how we gather and use information about you and when we can share information with others.  It also describes your rights as our valued client and how you can exercise these rights.

How we collect and protect information
We collect information from Medicaid documents, assessments, plans of care, care plans, service agreements, billing, and medical documents.  We ensure the security of your information through physical, technical and procedural safeguards.  All information collected is treated in a confidential and secure manner whether you are a prospective, current or former client.

Your Rights
You have the right to:

1. Get a copy of your paper or electronic medical record
2. Correct your paper or electronic medical record
3. Request confidential communication
4. Ask us to limit the information we share
5. Get a list of those with whom we’ve shared your information
6. Get a copy of this privacy notice
7. Choose someone to act for you
8. File a complaint if you believe your privacy rights have been violated

Your Rights and Your Health Information
This section explains your rights and some of our responsibilities to help you.

1. Get an electronic or paper copy of your medical record
• You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
• We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

2. Ask us to correct your medical record
• You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
• We may say “no” to your request, but we’ll tell you why in writing within 60 days.

3. Request confidential communications
• You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
• We will say “yes” to all reasonable requests.

4. Ask us to limit what we use or share
• You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
• If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

5. Get a list of those with whom we’ve shared information
• You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
• We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

6. Choose someone to act for you
• If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
• We will make sure the person has this authority and can act for you before we take any action.

7. File a complaint if you feel your rights are violated
• You can file a complaint if you feel we have violated your rights by contacting the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting

8. We will not retaliate against you for filing a complaint.

Your Choices
You have some choices in the way that we use and share information as we:

1. Tell family and friends about your condition
2. Provide disaster relief
3. Market our services

Your Choice About What is Shared
If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

You have both the right and choice to tell us to:
• Share information with your family, close friends, or others involved in your care.
• Share information in a disaster relief situation

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

Our Uses and Disclosures
How do we typically use or share your health information?
We typically use or share your health information in the following ways.

1. Treat you
We can use your health information and share it with other professionals who are treating you.
Example: A doctor treating you for an injury asks another doctor about your overall health condition.

2. Run our organization
We can use and share your health information to run our practice, improve your care, and contact you when necessary.
Example: We use health information about you to manage your services.

3. Bill for your services
We can use and share your health information to bill and get payment from health plans or other entities.
Example: We give information about you to your health insurance plan so it will pay for your services.

How else can we use or share your health information?
We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information, see:

1. Help with public health and safety issues
We can share health information about you for certain situations such as:

• Reporting adverse reactions to medications
• Reporting suspected abuse, neglect, or domestic violence
• Preventing or reducing a serious threat to anyone’s health or safety

2. Comply with the law
We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

3. Address workers’ compensation, law enforcement, and other government requests
We can use or share health information about you:
• For workers’ compensation claims
• For law enforcement purposes or with a law enforcement official
• With health oversight agencies for activities authorized by law

4. Respond to lawsuits and legal actions
We can share health information about you in response to a court or administrative order, or in response to a subpoena.